Note: We aren't able to accept returns or exchanges unless they have been authorized by our Customer Service team We do not accept returned items that were sent back directly without notifying us first. But if you are not satisfied, you can return or exchange it within 30 days from the delivered date. We hope that you'll love everything you ordered from .uk. You can also receive FREE standard UK shipping on all orders over and equal £50. Other shipping options are available at checkout. You will also receive SMS and email updates on your order tracking. We also have options for Express shipping via Royal Mail Tracked 24 signed for at a cost of £4.99. Standard shipping to the UK is currently £3.99 via Royal Mail Tracked 48 signed for. We cannot be held responsible for customers who decide to take the risk and have their goods seized. Please note: It is the responsibility of the customer to know what they can or cannot import into their own country. Sometimes the shipment updates will be delayed, but please don’t worry.Īfter receiving the order tracking number, you can inquire on the relevant courier website. If your country is not listed, please contact us for a quote.Īfter you confirm the order, we will process your order within 24 hours, but the same day if ordered by 2pm.Īfter your order is shipped, we will immediately send an email confirmation containing the tracking number. ![]() Our delivery services are currently only available to the UK, most parts of Europe and selected countries from the rest of the world. If you have any further questions, please contact our customer services at international orders, manic Muscle Labs will not collect VAT from you, but import taxes may be applied by your country’s customs. However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules. Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. If the information is not available please try again later. It can take a few days following order shipment before the tracking number becomes active on the courier's system. ![]() In most cases, depending on courier used, you will also receive tracking updates via SMS and/or email. The status of your order can be reviewed by clicking on the link in the shipping confirmation email, or by accessing our order tracking page here. The email will include a unique parcel tracking number. You will receive an email notifying you once your order has shipped. Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery. ![]() Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 100% of your payment to you provided the item(s) remain in their new and unopened condition.Normal service resumes immediately after each holiday. Shipping times will be affected during public holidays manufacturers and couriers will limit their operations at these times.This may cause some delays in the dispatch and shipping time. Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we're keeping all our customers safe.Shipping: Based on Standard Shipping Costs. All orders placed after 2pm will be dispatched the next working day. All orders placed before 2pm will be dispatched the same day. The processing time begins from the date you placed your order. They are approximate times and for reference only. Total Delivery Time = Processing Time + Shipping TimeĪll estimated/typical delivery times are derived from real world data collected from past orders.
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